There are many reasons for East Marine Asia’s success but one of the primary reasons the chandlery is the most successful in Phuket is the work of Supranee Kotphun or Khun Pann as she is known to her colleagues.
Having been around Boat Lagoon for almost two decades, she knows most of the boat captains and boat boys and the contractors who fix the boats — and they trust her. That trust cannot be underestimated in any small way: first, because skippers and contractors don’t usually have much time when fixing a problem on a boat. They want the solution to their problem NOW, and they don’t want to come back into the store looking for a product that might work, again. Second, since boat boys are at times spending big money on products to repair boats, they don’t want to unnecessarily squander cash on frivolous items for fear of walking the plank.
Khun Pann, whose official title is Senior Sales Executive ensures that East Ma-rine Asia’s clients get the products they need. She has been with the company for close to a decade now.Born at Vachira Hospital in Phuket Town, she has a Bachelor's Degree in Mar-keting from Bangkok’s Sripatum University (Bangkhen Campus).Pann worked a year in Bangkok before returning to work for Kanit Yongsakul, short-ly after Boat Lagoon opened, as the secretary to the marina manager (the late Kasem Chiarasomboon). In 2004, Pann took a short hiatus to work for The Racha on Racha Island, but the tsunami hit four months later causing heavy damage to the resort, forcing it to shut down until it could be repaired so Khun Pann returned to Boat Lagoon to work for Kanit for another three years, taking some time off along the way to raise her two children; a son named Taetae, now sixteen, and a daughter named Tubtim, aged fifteen.
East Marine Asia’s stock has jumped 20 times in value over the past decade with many more products in house and available through on-line shopping. Khun Pann’s team consists of two other Thai saleswomen, Anisa Buttri (Khun Nan), and Khun Bam (Praenapa Rittichai), who all work together with Interna-tional Sales Manager Ian Lok.
Also assisting Ian is Ty Bradley and Noel Bradley, and East Marine Asia owner and founder Scott Bradley.
Khun Pann has been around the marine industry for two decades, her long-term relationships with clients are invaluable. She continually helps solidify East Marine’s reputation as Phuket’s “go to” chandlery.
The company has two locations at Ao Po Grand Marina and Boat Lagoon making it easier to get the products you need to fix and maintain your boat. The shop at Ao Po is smaller and focuses on cleaning, safety and plumbing supplies while Boat Lagoon has a greater selection of products, especially when it comes to paint selection and engine repair.
We can’t end this article without mentioning the invaluable work that Scott Bradley does in keeping his team together and making his employees feel wanted and import-ant. There is a family atmosphere to the East Marine Asia team and they all work together to get things done.
Ads by seayachtingmagazine.com Easy Branches NetworkPlace Your Banner